Privacy Policy

Last updated: January 20, 2026

Information We Collect

• Account details: name, email, username, and authentication details you provide.
• Usage data: app interactions, device/browser information, IP address, and access timestamps.
• Communications: support requests, feedback, and correspondence.
• Cookies and similar: preferences, session management, and security tokens.

How We Use Your Information

• Provide, operate, and maintain the platform and chat services.
• Authenticate users, prevent fraud, and enforce security controls.
• Offer support, respond to inquiries, and improve product quality.
• Analyze feature usage to enhance performance and reliability.
• Comply with legal obligations and enforce our Terms of Service.

Legal Bases

We process personal data on the bases of contract performance, legitimate interests in securing and improving the service, compliance with legal obligations, and your consent where required.

Sharing and Disclosure

• Service providers: infrastructure, security, analytics, and communications partners under contractual safeguards.
• Legal and safety: to comply with law, protect rights, and prevent misuse of the service.
• Business transfers: in connection with a merger, acquisition, or asset sale with appropriate protections.
• With your direction: when you request or consent to sharing.

Cookies and Preferences

We use cookies and similar technologies for authentication, session continuity, preference storage, and security. You can control cookies through your browser settings, but some features may not function correctly without them.

Data Retention

We retain personal data only for as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and legal requirements.

Security

We employ technical and organizational measures to protect your information. No online service is fully secure; please use strong passwords and keep account credentials confidential.

Your Rights and Choices

• Access, correct, or delete your personal information, subject to legal exceptions.
• Object to or restrict certain processing, and withdraw consent where it applies.
• Export your data where technically feasible.
• Manage cookies and marketing preferences via your browser or account settings.

International Transfers

If data is transferred across borders, we apply appropriate safeguards consistent with applicable law.

Children

The service is not directed to children under 16, and we do not knowingly collect their personal information.

Changes to This Policy

We may update this Privacy Policy to reflect operational or legal changes. Material updates will be communicated through the service or by email when appropriate.

Contact

If you have questions or requests about this Privacy Policy, please reach us through our contact form.